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"datePublished": "2024-10-09T18:07:36-04:00", "tenderPeriod": {"startDate": "2024-10-09T18:07:36-04:00", "endDate": "2024-11-07T10:00:00-04:00", "durationInDays": 28}, "awardPeriod": {"startDate": "2024-11-07T10:30:00-04:00"}, "contractPeriod": {"maxExtentDate": "2026-12-31T00:00:00-04:00"}, "enquiryPeriod": {"endDate": "2024-11-04T08:00:00-04:00", "startDate": "2024-10-09T18:07:36-04:00", "durationInDays": 25}, "mainProcurementCategory": "goods", "procurementMethod": "open", "procurementMethodDetails": "Menor cuant\u00eda nacional", "procuringEntity": {"id": "DNCP-SICP-CODE-18", "name": "Empresa de Servicios Sanitarios del Paraguay (ESSAP)"}, "criteria": [{"id": "1", "title": "Garant\u00eda de Mantenimiento de Ofertas", "description": "Los oferentes, proveedores o contratistas deber\u00e1n garantizar la seriedad de sus ofertas, mediante la garant\u00eda de mantenimiento de la oferta", "source": "tenderer", "requirementGroups": [{"id": "1-1", "description": "La garant\u00eda debe ser de un cierto porcentaje, periodo y tipo", "requirements": [{"id": "1-1-1", "title": "Porcentaje de la garantia", "expectedValue": "5"}, {"id": "1-1-2", "title": "Validez de la garantia en d\u00edas", "expectedValue": "150"}]}]}], "enquiries": [{"id": "bbdb0d58b44dd71fee58ab2028a57257-1", "date": "2024-10-23T00:23:41-04:00", "title": "Inconsistencia en la exigencia de ISO 27000", "description": "Como capacidad t\u00e9cnica se exige ISO 9000 y 27000. Sin embargo,la propia convocante no cuenta con procesos certificados de acuerdo a las normas ISO que exige a los oferentes. Esto plantea una inconsistencia en la aplicaci\u00f3n de est\u00e1ndares, ya que se espera que los oferentes cumplan con requisitos que la convocante misma no observa. Esto podr\u00eda interpretarse como un direccionamiento a ciertos oferentes que s\u00ed poseen las certificaciones, limitando as\u00ed la competencia y la participaci\u00f3n en la licitaci\u00f3n. Se solicita a la convocante rever esta exigencia de manera a asegurar una participaci\u00f3n m\u00e1s amplia y proporcional a los items exigidos", "answer": "Por m\u00e1s que la convocante no tengas estas certificaciones, el cumplimiento de las normas garantiza a la Convocante que la compa\u00f1\u00eda a ser adjudicada est\u00e1 comprometida con est\u00e1ndares de manejo de confidencialidad de la informaci\u00f3n y est\u00e1ndares de calidad acordes con la norma. Por ende, sus servicios contar\u00e1n con unas pruebas e implementaci\u00f3n que certifiquen la calidad/confidencialidad de los servicios y un proceso productivo orientado hacia la mejora continua. Favor remitirse al PBC.", "dateAnswered": "2024-11-05T09:09:21-04:00"}, {"id": "1b77dceccdfe6a98f81c1446bb5d3376-1", "date": "2024-10-22T23:47:01-04:00", "title": "Disparidad entre capacidad tecnica e items solicitados", "description": "Se observa una disparidad entre las exigencias de capacidad t\u00e9cnicas y los servicios que efectivamente son solicitados, adem\u00e1s de estar solicitando certificaciones que hace varios a\u00f1os fueron retiradas del mercado. Por ejemplo, toda la serie de certificaciones Microsoft Certified Solutions Expert fue retirada en el 2020, bajo la filosof\u00eda de Microsoft de enfocar los conocimientos segun roles, y no segun productos, como puede verse en la propia p\u00e1gina de Microsoft: https://learn.microsoft.com/en-us/credentials/certifications/posts/mcsa-mcsd-mcse-certifications-retire-with-continued-investment-to-role-based-certifications\nIgualmente, por ejemplo, la exigencia de certificaciones espec\u00edficas de Red Hat Linux carece de fundamento, existiendo m\u00faltiples distribuciones, cuyas bases de conocimiento son similares (Ubuntu, Debian, etc.) y certificaciones generales de Linux que ofrecen las mismas garant\u00edas de conocimiento. \nSe solicita rever la pertinencia y la proporcionalidad en la exigencia de capacidad t\u00e9cnica, de manera a asegurar el conocimiento realmente requerido, mediante certificaciones actuales, contemplando la posibilidad de aceptar certificaciones equivalentes, de manera a no limitar la competencia.", "answer": "Los requisitos solicitados est\u00e1n basados en la necesidad actual de la convocante. Favor remitirse a los establecido en el Pliego de Bases y Condiciones.", "dateAnswered": "2024-11-05T09:08:44-04:00"}, {"id": "dfd23573f70e568cd5427d4f0cde33dd-1", "date": "2024-10-23T00:17:08-04:00", "title": "experiencia", "description": "Ante los requisitos establecidos en el pliego, quisiera confirmar si dentro de la experiencia solicitada se considerar\u00edan v\u00e1lidos los contratos, facturas o actas de conformidad relacionados con soporte t\u00e9cnico, mantenimiento de servidores o mantenimientos inform\u00e1ticos. Entendemos que estos servicios podr\u00edan estar alineados con el objeto del llamado, por lo que agradecer\u00edamos cualquier aclaraci\u00f3n al respecto.", "answer": "Ser\u00e1n v\u00e1lidos los contratos, facturas o actas de conformidad relacionados con soporte t\u00e9cnico y/o mantenimiento de servidores", "dateAnswered": "2024-11-05T09:08:51-04:00"}, {"id": "d6fb6f0f26b764ed34097912caf23790-1", "date": "2024-10-23T00:21:46-04:00", "title": "pertinencia de exigencia de normas ISO", "description": "Como capacidad t\u00e9cnica se exige ISO 9000 y 27000. Sin embargo, considerando la naturaleza del llamado, existen otros m\u00e9todos para garantizar la calidad del servicio que no requieren certificaciones formales. Por ejemplo, se podr\u00edan solicitar referencias de clientes anteriores, pruebas de experiencia en proyectos similares o una evaluaci\u00f3n de la capacidad t\u00e9cnica del personal que brindar\u00e1 el soporte. Estas alternativas pueden proporcionar garant\u00edas suficientes sin imponer requisitos que podr\u00edan ser considerados excesivos. Se solicita a la convocante rever la exigencia de este criterio, de manera a asegurar la amplia participaci\u00f3n y proporcionalidad de lo exigido.", "answer": "El cumplimiento de las normas garantiza a la Convocante que la compa\u00f1\u00eda a ser adjudicada est\u00e1 comprometida con est\u00e1ndares de manejo de confidencialidad de la informaci\u00f3n y est\u00e1ndares de calidad acordes con la norma. Por ende, sus servicios contar\u00e1n con unas pruebas e implementaci\u00f3n que certifiquen la calidad/confidencialidad de los servicios y un proceso productivo orientado hacia la mejora continua. Remitirse al PBC.", "dateAnswered": "2024-11-05T09:08:54-04:00"}, {"id": "b062e4d18cfbc39facc8c1b5e87c5973-1", "date": "2024-10-23T00:22:03-04:00", "title": "Partner de la marca", "description": "Respecto al requerimiento de que la empresa contratada debe ser Partner de Microsoft, quisiera plantear algunas consideraciones. Este criterio podr\u00eda limitar la participaci\u00f3n de empresas que, aunque no sean Partners, cuentan con experiencia y capacidades t\u00e9cnicas suficientes para ofrecer un servicio de alta calidad en el \u00e1mbito requerido. Adem\u00e1s, ser Partner de Microsoft permite la provisi\u00f3n de licencias, lo cual no est\u00e1 dentro del alcance del presente llamado. La exigencia de este requisito podr\u00eda interpretarse como un sesgo hacia ciertas empresas y no necesariamente garantiza la calidad del servicio o producto a ofrecer. \u00bfPodr\u00eda la convocante considerar la eliminaci\u00f3n de este requisito o, en su lugar, evaluar las capacidades y experiencias previas de los oferentes en la implementaci\u00f3n y soporte de soluciones Microsoft sin necesidad de ser Partner? Esto podr\u00eda fomentar una mayor competencia y diversidad de propuestas.", "answer": "Favor remitirse a los establecido en el Pliego de Bases y Condiciones. Ser Partner de una marca garantiza el compromiso del oferente a nivel de conocimientos, compromiso y soporte de mayor nivel para eventos que as\u00ed lo requieran con una mejor respuesta.  ", "dateAnswered": "2024-11-05T09:08:59-04:00"}, {"id": "988d5c8c2e7fdc5aef3de919a0134a2d-1", "date": "2024-10-23T00:16:14-04:00", "title": "Relevancia de normas ISO", "description": "En la capacidad t\u00e9cnica se exige ISO 9001 y 27001, las cuales est\u00e1n orientadas a sistemas de gesti\u00f3n de calidad y gesti\u00f3n de la seguridad de la informaci\u00f3n, respectivamente. En un contexto de servicio de soporte, la necesidad de estas certificaciones puede no ser tan relevante, dado que el enfoque debe estar en la capacidad t\u00e9cnica, experiencia y respuesta r\u00e1pida ante incidentes, en lugar de procesos de gesti\u00f3n que pueden no impactar directamente la calidad del soporte t\u00e9cnico requerido.\nSe solicita a la convocante rever la pertinencia de esta exigencia, de manera a no limitar innecesariamente la participaci\u00f3n.", "answer": "El cumplimiento de las normas garantiza a la Convocante que la compa\u00f1\u00eda a ser adjudicada est\u00e1 comprometida con est\u00e1ndares de manejo de confidencialidad de la informaci\u00f3n y est\u00e1ndares de calidad acordes con la norma. Por ende, sus servicios contar\u00e1n con unas pruebas e implementaci\u00f3n que certifiquen la calidad/confidencialidad de los servicios y un proceso productivo orientado hacia la mejora continua. Remitirse al PBC.", "dateAnswered": "2024-11-05T09:08:47-04:00"}, {"id": "76672f553833df4d59b1a8c6836de16e-1", "date": "2024-10-23T00:54:46-04:00", "title": "Exigencia de certificaciones en sistemas obsoletos", "description": "En el llamado se observa la exigencia de certificaciones en Unix SCO de Santa Cruz Operation. Se trata de un sistema obsoleto, de hace m\u00e1s de 40 a\u00f1os, fabricante de un sistema operativo basado en Unix, el cual ya no existe. Por tanto, dichas certificaciones, al d\u00eda de hoy, expiradas, carecen de valor. Cabe destacar que, si el deseo de la convocante es asegurar un conocimiento y experiencia compatible con dicho sistema antiguo, deber\u00eda ser suficiente aceptar certificaciones que demuestren conocimiento en la base, UNIX. Adem\u00e1s, debe considerarse que, al ser un sistema obsoleto, ya no existir\u00e1n parches ni mantenimientos espec\u00edficos ligadas a ese producto espec\u00edfico, por lo que cualquier soporte t\u00e9cnico o mantenimiento deber\u00e1, necesariamente, estar orientado a migraci\u00f3n a sistemas UNIX m\u00e1s modernos.\nSolicitamos a la convocante rever dicha exigencia y considerar la inclusi\u00f3n de capacitaciones generales de UNIX y sistemas operativos, que aseguren un conocimiento y experiencia m\u00e1s relevante para dicha necesidad.", "answer": "Favor remitirse a los establecido en el Pliego de Bases y Condiciones. 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