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Mantenimiento de Ofertas", "description": "Los oferentes, proveedores o contratistas deber\u00e1n garantizar la seriedad de sus ofertas, mediante la garant\u00eda de mantenimiento de la oferta", "source": "tenderer", "requirementGroups": [{"id": "1-1", "description": "La garant\u00eda debe ser de un cierto porcentaje, periodo y tipo", "requirements": [{"id": "1-1-1", "title": "Porcentaje de la garantia", "expectedValue": "5"}, {"id": "1-1-2", "title": "Validez de la garantia en d\u00edas", "expectedValue": "150"}]}]}], "enquiries": [{"id": "744a3ed34828445ebbaa6b43679c9d6f-1", "date": "2024-10-04T08:19:12-04:00", "title": "Autorizacion", "description": "Solicitamos respetuosamente a la Convocante a no aplicar el pedido de autorizacion para los items 3, 4, 5 6.", "answer": "La Direcci\u00f3n de TICs aclara que, se solicita las Cartas de Autorizaci\u00f3n para estos equipos debido a que, con este requerimiento se cuenta con un medio de verificaci\u00f3n y de esta manera la convocante tenga la certeza de que los bienes a ser adquiridos son originales, y cuentan con el respaldo de la marca ofertada. Se ha tenido en cuenta que existe la pluralidad de potenciales oferentes del mercado que pueden cumplir con lo solicitado, raz\u00f3n por la cual esta convocante se mantiene en este requisito, en consecuencia, se solicita al potencial oferente tenga a bien ajustarse al PBC.", "dateAnswered": "2024-10-24T12:27:39-04:00"}, {"id": "672ab9745b5cad4ced8d847f92a6bba9-1", "date": "2024-10-04T10:29:45-04:00", "title": "sobre especificaciones tecnicas", "description": "consultamos muy respetuosamente si se podr\u00e1n cotizar  equipos de otras marcas que no sean de la marca SYNEL  ya que son los \u00fanicos que utilizan el software SyBridge, para la administraci\u00f3n de lectores faciales, en el marcado existen equipos de mayores prestaciones a lo solicitado y mucho mas  econ\u00f3micos por lo que solicitamos tener en cuenta este detalle, y al tener el ministerio un software de recursos humanos propio hay  la  posibilidad de integrarlo al sistema que utiliza otra marca", "answer": "La Direcci\u00f3n de TICs aclara que, a fin de mantener la compatibilidad con el sistema existente que posee la instituci\u00f3n, es de vital importancia que los productos a ser adquiridos posean el software requerido o como m\u00ednimo que tengan una compatibilidad demostrada con el mismo, a fin de dar cumplimiento con las exigencias. Teniendo en cuenta lo expuesto, esta convocante se mantiene en este requisito, en consecuencia, se solicita al potencial oferente tenga a bien ajustarse al PBC. ", "dateAnswered": "2024-10-24T12:37:36-04:00"}, {"id": "2e3287f7ff574c80b11de3bbfbb556da-1", "date": "2024-10-04T08:20:39-04:00", "title": "Sistema de adjudicaci\u00f3n", "description": "Solicitamos a la Convocante a modificar el sistema de adjudicaci\u00f3n a \"Por item\" de forma a permitir la mayor participaci\u00f3n de oferentes\"", "answer": "La Direcci\u00f3n de Recursos Humanos aclara que, teniendo en cuenta que todos los componentes de la soluci\u00f3n funcionan como un solo sistema que tienen interrelaciones complejas y, por lo tanto, es importante para esta convocante que un solo proveedor asuma la responsabilidad total del aprovisionamiento, instalaci\u00f3n, puesta en marcha y pos venta de todos los equipos; por lo cual se hace necesaria la adjudicaci\u00f3n por el total. Teniendo en cuenta que existe la pluralidad de potenciales oferentes del mercado que pueden cumplir con lo solicitado, esta convocante se mantiene en este requisito, en consecuencia, se solicita al potencial oferente tenga a bien ajustarse al PBC.", "dateAnswered": "2024-10-24T12:35:42-04:00"}, {"id": "6d80a1b3308682328f4818154ef7ba0a-1", "date": "2024-10-04T08:19:21-04:00", "title": "Capacidad Financiera", "description": "Solicitamos respetuosamente a la Convocante aceptar la Capacidad Financiera unicamente de los a\u00f1os 2022 y 2023.", "answer": "Se aclara al potencial oferente, que esta Convocante ha establecido los criterios de a\u00f1os (2021, 2022 y 2023) m\u00ednimos (las cuales se encuentran como sugeridos en el PBC est\u00e1ndar proforma de la DNCP) para la evaluaci\u00f3n financiera; en consecuencia, las f\u00f3rmulas y los m\u00ednimos requeridos se calcularan sobre el promedio de los tres ejercicios fiscales (2021, 2022, 2023). Cabe mencionar que en el mercado existe la pluralidad de potenciales oferentes que puedan cumplir con los requerimientos financieros, por tanto, esta Convocante se mantiene. Se solicita al potencial oferente tenga a bien ajustarse al PBC.", "dateAnswered": "2024-10-25T12:14:10-04:00"}, {"id": "95fc5768dff02f650d80c39628b2ef7d-1", "date": "2024-10-07T14:14:54-04:00", "title": "-ISO 9001/2015", "description": "En el PLIEGO DE BASES Y CONDICIONES, en la secci\u00f3n de REQUISITOS DE PARTICIPACI\u00d3N Y CRITERIOS DE EVALUACI\u00d3N. Capacidad T\u00e9cnica, se solicita: \nDe manifiesto que el presente proyecto se trata de provisi\u00f3n, instalaci\u00f3n, implementaci\u00f3n y Servicios conexa en tiempos coordinados con la Convocante seg\u00fan previa coordinaci\u00f3n, se requiere que el Oferente/Proveedor cuente con una estructura de trabajo estandarizada/normalizada, trazable y auto gestionada que permita el cumplimiento efectivo de la provisi\u00f3n, transporte e instalaci\u00f3n por tanto se necesita que posea certificaci\u00f3n ISO 9001/2015 o similar; La similitud debe basarse en los mismos criterios que solicita o certifica la Norma ISO 9001/2015 con respecto a la Calidad de la gesti\u00f3n de procedimientos de provisi\u00f3n de bienes y/o servicios.\nRespecto a la exigencia de la certificaci\u00f3n ISO 9001/2015 o similar, solicitamos a la convocante considerar la eliminaci\u00f3n de este requerimiento o, en su defecto, evaluar la capacidad del oferente para garantizar la calidad del producto y servicio ofrecido mediante: 1. La exigencia de la solicitud de referencias satisfactorias de clientes anteriores que hayan adquirido productos similares. 2. La certificaci\u00f3n ISO 9001/2015 o similar para el producto ofrecido por el oferente. Esta propuesta permitir\u00e1 a la convocante garantizar la calidad del producto como as\u00ed tambi\u00e9n del servicio, que es el objetivo principal de la licitaci\u00f3n, sin limitar la participaci\u00f3n de oferentes que puedan no contar con la certificaci\u00f3n ISO 9001/2015 o similar, pero que demuestren su capacidad para suministrar productos de alta calidad.\nLo solicitado encuentra sustento legal en virtud en lo establecido en el art\u00edculo Art. 45 de la Ley N\u00b0 7021/22 que dispone: \u201cEn los procedimientos de contrataci\u00f3n ser\u00e1 obligaci\u00f3n de las convocantes elaborar las bases y condiciones del llamado con la mayor amplitud de acuerdo con la naturaleza espec\u00edfica del contrato con el objeto de que concurra el mayor n\u00famero de Oferentes (\u2026), en concordancia con lo establecido en el art\u00edculo 58 del nuevo Decreto Reglamentario N\u00b0 2264/2024, el cual dispone: \u201cLas especificaciones t\u00e9cnicas que deban contener las bases de la contrataci\u00f3n, se establecer\u00e1n con la mayor amplitud de acuerdo con la naturaleza espec\u00edfica del contrato, con el objeto de que concurra el mayor n\u00famero de oferentes", "answer": "La Direcci\u00f3n de TICs aclara que, el objeto de las certificaciones ISO 9001/2015 es establecer un sistema de gesti\u00f3n de calidad efectivo en las empresas participantes. La certificaci\u00f3n se otorga a aquellas organizaciones que demuestran su capacidad para cumplir con los requisitos del est\u00e1ndar ISO 9001, que se centran en la mejora continua, la satisfacci\u00f3n del cliente y la eficiencia operativa.\n\nEl objetivo principal de la certificaci\u00f3n ISO 9001 es asegurar que la empresa tenga procesos y procedimientos bien definidos para garantizar la calidad de sus productos y servicios. Esto implica establecer y mantener un enfoque sistem\u00e1tico para la gesti\u00f3n de la calidad en todas las \u00e1reas de la organizaci\u00f3n, desde la planificaci\u00f3n y el dise\u00f1o hasta la producci\u00f3n, el control de calidad, la entrega y el servicio postventa fundamental para la instituci\u00f3n. Las firmas que poseen dichas certificaciones cuentan con un sistema de gesti\u00f3n siguiendo est\u00e1ndares internacionales mundialmente aceptados y por sobre todo cuentan con procesos de implementaci\u00f3n que son auditados peri\u00f3dicamente, lo que garantiza que el oferente es celoso de su buen nombre comercial y de los servicios, lo que constituye una garant\u00eda de \u00e9xito en la adquisici\u00f3n.\n\nLa instituci\u00f3n debe garantizar que la implementaci\u00f3n de los bienes debe realizarse de manera satisfactoria con empresas que cuenten con lineamientos en cuanto a la gesti\u00f3n del servicio y con experiencia previa dentro del ramo. Por lo tanto, al establecer la certificaci\u00f3n ISO 9001 o similar como requisito, la empresa se compromete a implementar un conjunto de principios y requisitos clave, como el enfoque al cliente, el liderazgo, la participaci\u00f3n del personal, la mejora continua, el enfoque basado en procesos y la toma de decisiones basada en evidencia. Estos elementos se combinan para garantizar que la empresa cumpla con altos est\u00e1ndares de calidad y que est\u00e9 constantemente buscando oportunidades para mejorar su desempe\u00f1o y satisfacer las necesidades y expectativas de sus clientes. De la misma manera se garantiza al Estado Paraguayo que los bienes a ser adquiridos por el Estado cuenten con la calidad que aseguren al Estado las mejores condiciones de contrataci\u00f3n, as\u00ed como lo establece el Principio de Econom\u00eda y Eficacia inmerso en el Art. 4 de la Ley de \"Contrataciones P\u00fablicas\". Cabe mencionar adem\u00e1s, que no se trata de una simple provisi\u00f3n de equipos, sino m\u00e1s bien la provisi\u00f3n, instalaci\u00f3n, puesta en funcionamiento y entrenamiento conforme lo establece las Condiciones generales seg\u00fan las Especificaciones t\u00e9cnicas, lo cual requiere que las empresas participantes cuenten con procesos claves y un servicio posventa basado en est\u00e1ndares de calidad, de manera a garantizar el correcto funcionamiento de los equipos y reducci\u00f3n el tiempo de inactividad de los usuarios en caso de fallas y/o reparaciones. \n\nSe ha establecido en el Pliego de bases y condiciones que ser\u00e1n aceptadas certificaciones similares a las del ISO 9001, donde la similitud debe basarse en los mismos criterios que solicita o certifican dichas normas con respecto a la calidad de la gesti\u00f3n de procedimientos de Provisi\u00f3n e integraci\u00f3n de bienes y/o servicios.\n\nDe acuerdo con el an\u00e1lisis del mercado del rubro de equipos 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