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"2025-08-25T10:30:00-04:00"}, "enquiryPeriod": {"endDate": "2025-08-19T12:00:00-04:00", "startDate": "2025-08-05T10:39:18-04:00", "durationInDays": 14}, "mainProcurementCategory": "goods", "procurementMethod": "open", "procurementMethodDetails": "Licitaci\u00f3n P\u00fablica Nacional", "procuringEntity": {"id": "DNCP-SICP-CODE-317", "name": "Servicio Nacional de Calidad y Sanidad Vegetal y de Semillas (SENAVE)"}, "criteria": [{"id": "1", "title": "Garant\u00eda de Mantenimiento de Ofertas", "description": "Los oferentes, proveedores o contratistas deber\u00e1n garantizar la seriedad de sus ofertas, mediante la garant\u00eda de mantenimiento de la oferta", "source": "tenderer", "requirementGroups": [{"id": "1-1", "description": "La garant\u00eda debe ser de un cierto porcentaje, periodo y tipo", "requirements": [{"id": "1-1-1", "title": "Porcentaje de la garantia", "expectedValue": "5"}, {"id": "1-1-2", "title": "Validez de la garantia en d\u00edas", "expectedValue": "90"}]}]}], "enquiries": [{"id": "43cf4729f45e133a819065facf8d4af6-1", "date": "2025-08-13T10:10:04-04:00", "title": "Consultas sobre EE.TT.", "description": "Buenos d\u00edas, \u00bfa qu\u00e9 se refieren con 120 cuentas m\u00f3viles de respaldo? \u00bfSon estos usuarios del tenant de 365? para determinar si desean licenciar por el total de usuarios en 365 o si desean que se incluyan buzones compartidos, listas de distribuci\u00f3n, etc.", "answer": "Corresponden a cuentas m\u00f3viles de respaldo (120 extensiones adicionales) que garanticen la comunicaci\u00f3n efectiva y el plan de continuidad operativa. Prever lo detallado en Suministros y Especificaciones t\u00e9cnicas.", "dateAnswered": "2025-08-20T10:54:12-04:00"}, {"id": "a1b302a22406b29fc7d4ad39f63a8d78-1", "date": "2025-08-11T11:22:55-04:00", "title": "Protecci\u00f3n anti-DDoS para web/servidor de correo:", "description": "En caso de que se requiera proteger la p\u00e1gina web, \u00bfes aceptable que este servicio se provea mediante un componente adicional (por ejemplo, firewall con WAF/anti-DDoS) distinto a la soluci\u00f3n de email gateway?", "answer": "Se requiere herramienta de protecci\u00f3n anti DDoS para resguardo de la infraestructura y servicios ante ataques del tipo volum\u00e9trico. Implementar una soluci\u00f3n de mitigaci\u00f3n especializada que opere en la capa de red (L3/L4).", "dateAnswered": "2025-08-20T10:53:41-04:00"}, {"id": "ccd856e052c24a1a10b52d5ff4bbcc58-1", "date": "2025-08-11T11:16:37-04:00", "title": "Protecci\u00f3n DDoS (300 Mbps)", "description": "Solicitamos confirmar si la protecci\u00f3n anti-DDoS exigida debe cubrir \u00fanicamente el servicio de correo electr\u00f3nico o tambi\u00e9n otros servicios publicados (como p\u00e1gina web institucional). En caso de incluir la web, \u00bfse requiere un servicio anti-DDoS especializado distinto al email gateway?", "answer": "Se requiere protecci\u00f3n del enlace principal (L3/L4) que corresponde a servicios de correos y servicios publicados a internet (paginas web y otros servicios p\u00fablicos).", "dateAnswered": "2025-08-20T10:53:31-04:00"}, {"id": "63e34c1967ac3d0b2aedc98c2a28df13-1", "date": "2025-08-11T11:11:20-04:00", "title": "Continuidad operativa de 10 d\u00edas", "description": "Continuidad operativa de 10 d\u00edas: La licitaci\u00f3n indica que se debe permitir ver correos de al menos los \u00faltimos 10 d\u00edas en el buz\u00f3n de emergencia. \u00bfEste plazo es estricto o podr\u00eda aceptarse un plazo menor (ej. 7 d\u00edas) si la soluci\u00f3n lo compensa con otras ventajas, como env\u00edo/recepci\u00f3n desde el buz\u00f3n de continuidad?", "answer": "Favor remitirse a lo establecido en el PBC.", "dateAnswered": "2025-08-20T10:53:24-04:00"}, {"id": "f5ed8bb1e713626cb06747538e748d90-1", "date": "2025-08-11T11:28:12-04:00", "title": "Evaluaciones mensuales de seguridad", "description": "\u00bfPueden aclarar el nivel de detalle esperado en estas evaluaciones? \u00bfSe trata de un informe t\u00e9cnico con indicadores de amenazas bloqueadas, actualizaciones y parches aplicados, o se espera adem\u00e1s un an\u00e1lisis de vulnerabilidades y recomendaciones estrat\u00e9gicas?", "answer": "Se requiere un informe t\u00e9cnico con n\u00famero total de incidentes de seguridad (preferentemente clasificados), ataques bloqueados, intentos de phishing detectados y correos bloqueados, etc. El objetivo es dar visibilidad del estado de la infraestructura, amenazas detectadas, incidentes y acciones preventivas en un per\u00edodo determinado (mensual).", "dateAnswered": "2025-08-20T10:53:48-04:00"}, {"id": "da4f3d0906574d17082a06b217ee49ff-1", "date": "2025-08-11T11:25:28-04:00", "title": "Protocolos SPF/DKIM/DMARC", "description": "\u00bfSe requiere \u00fanicamente que la soluci\u00f3n soporte la verificaci\u00f3n de estos protocolos en correos entrantes, o tambi\u00e9n que firme/gestione estos protocolos en correos salientes del dominio de la instituci\u00f3n?", "answer": "No es mandatorio que tambi\u00e9n firme/gestione estos protocolos en correos salientes.", "dateAnswered": "2025-08-20T10:53:44-04:00"}, {"id": "ccb2ad945898b353e72c7e035d4e3058-1", "date": "2025-08-11T11:59:36-04:00", "title": "Recomendaci\u00f3n de alcance", "description": "En vista que el pliego es por el total, se solicita amablemente a la convocante dividir por ITEM los distintos servicios que solicita, sin alterar el sistema de adjudicaci\u00f3n. \nEsto es para aclarar y clasificar los diferentes servicios como EMAIL GATEWAY, PROTECCI\u00d3N ANTIDOSS, BACKUP, SERVICIO SOC.\n\nYa  que estando en unn solo ITEM dificulta la compresi\u00f3n de si vamos a poder usar varias soluciones, o debe ser una plataforma unificada de una misma marca. \n\nYa que seg\u00fan investigaciones, vemos que se cotiz\u00f3 con SOPHOS, y ni siquiera esa marca cumple por ejemplo con el backup.", "answer": "Se requiere soluci\u00f3n complementaria para soluciones espec\u00edficas (anti-DDoS / Backup). Prever lo detallado en Suministros y Especificaciones t\u00e9cnicas.", "dateAnswered": "2025-08-20T10:54:05-04:00"}, {"id": "a733d66acd046e7cb7d90f21a329b4e1-1", "date": "2025-08-11T11:21:00-04:00", "title": "Seguridad de dispositivos de correo electr\u00f3nico", "description": "La especificaci\u00f3n menciona seguridad de dispositivos ante amenazas como spam, malware y phishing. \u00bfSe refiere a seguridad en el endpoint (PCs, m\u00f3viles) del usuario final, por ejemplo con un agente antivirus, o solamente a la seguridad en el per\u00edmetro de correo?", "answer": "Se refiere a la protecci\u00f3n ante amenazas como el spam, el malware y el phishing en instancias de correo electr\u00f3nico.", "dateAnswered": "2025-08-20T10:53:37-04:00"}, {"id": "9ceaff1457049a2b3784868ad7ce89c0-1", "date": "2025-08-11T11:18:32-04:00", "title": "Integraci\u00f3n con SOC gubernamental", "description": "Se solicita \u201cposibilidad de integrar las acciones del SOC con el SOC gubernamental\u201d. \u00bfPueden precisar si se espera integraci\u00f3n t\u00e9cnica para el env\u00edo autom\u00e1tico de logs/eventos (por ejemplo v\u00eda Syslog/API) o solamente coordinaci\u00f3n de procedimientos y reportes peri\u00f3dicos?", "answer": "Responde a una exigencia del MITIC. El servicio SOC a entregar debe ser integrado mediante acciones t\u00e9cnicas necesarias a definir en conjunto, para entrega de informaci\u00f3n t\u00e9cnica (logs o reporter\u00eda espec\u00edfica) al SOC gubernamental. ", "dateAnswered": "2025-08-20T10:53:35-04:00"}, {"id": "083c23b44fe9fb2438bffc276a89eb25-1", "date": "2025-08-11T11:41:53-04:00", "title": "Monitoreo y prevenci\u00f3n 24/7", "description": "Aclarar si se espera que el proveedor cuente con un SOC propio operando 24/7 o si es aceptable subcontratar el servicio a un tercero certificado.", "answer": "Se espera que el proveedor cuente con un SOC propio operando 24/7. Los profesionales deber\u00e1n pertenecer al staff permanente de la firma oferente, comprobable por medio de la seguridad social y/o declaraci\u00f3n jurada.", "dateAnswered": "2025-08-20T10:53:58-04:00"}, {"id": "f962dada1b0d224e17d7fab0f4451145-1", "date": "2025-08-11T12:12:59-04:00", "title": "Presentar certificaci\u00f3n ISO 27001 y/o ISO 27035 y/o ISO 20000", "description": "2) Presentar certificaci\u00f3n ISO 27001 y/o ISO 27035 y/o ISO 20000\n\n\u00bfEste requisito en capacidad t\u00e9cnica debe tener un alcande en especifico?\n\u00bfSer\u00eda la certificaci\u00f3n de la empresa?", "answer": "El servicio SOC deber\u00e1 contar con la certificaci\u00f3n o certificaciones de referencia. Representa garant\u00eda de las mejores pr\u00e1cticas, medidas, controles y pol\u00edticas de ciberseguridad. Corresponden a est\u00e1ndares internacionales para la gesti\u00f3n de la seguridad de la informaci\u00f3n. El certificado no es individual, lo obtiene una empresa.", "dateAnswered": "2025-08-20T10:54:08-04:00"}, {"id": "ddc491b305c4f507b95e7d79ed2776e4-1", "date": "2025-08-11T11:42:02-04:00", "title": "Canales habilitados para reclamos", "description": "Validar si es obligatorio habilitar los tres canales mencionados (l\u00ednea celular, l\u00ednea baja, correo electr\u00f3nico) o si basta con dos de ellos en funcionamiento permanente.", "answer": "Los 3 canales son obligatorios. Favor remitirse a lo establecido en el PBC.", "dateAnswered": "2025-08-20T10:54:01-04:00"}, {"id": "cf0484b0d4eea30f31777ab6c054c5e4-1", "date": "2025-08-11T11:06:06-04:00", "title": "Backup de 5 servidores / 10 TB de repositorio", "description": "Solicitamos confirmar si este requerimiento se refiere a respaldos completos de servidores f\u00edsicos/virtuales o \u00fanicamente a respaldos de correos electr\u00f3nicos. En caso de ser respaldos completos, \u00bfdeben incluirse soluciones espec\u00edficas de backup/almacenamiento distintas a la suite de protecci\u00f3n perimetral de correo?", "answer": "Se requiere soluci\u00f3n complementaria para respaldo total de servidores f\u00edsicos/virtuales que conforman la soluci\u00f3n de correos. Prever lo detallado en Suministros y Especificaciones t\u00e9cnicas.", "dateAnswered": "2025-08-20T10:53:21-04:00"}, {"id": "5277f4f173c646e8db65eee355cf92ff-1", "date": "2025-08-11T11:13:05-04:00", "title": "Cuentas m\u00f3viles de respaldo (120)", "description": "\u00bfPodr\u00edan aclarar si estas cuentas forman parte de las 800 cuentas totales o si son adicionales y exclusivamente para uso en contingencia? \u00bfSe requiere que tengan buz\u00f3n y funcionalidades completas o solo acceso temporal a correos de emergencia?", "answer": "Corresponden a cuentas m\u00f3viles de respaldo (120 extensiones adicionales) que garanticen la comunicaci\u00f3n efectiva y el plan de continuidad operativa. Prever lo detallado en Suministros y Especificaciones t\u00e9cnicas.", "dateAnswered": "2025-08-20T10:53:28-04:00"}, {"id": "afa4763ba7e7103a09efe269fb2cd80f-1", "date": "2025-08-11T11:37:41-04:00", "title": "Integraci\u00f3n con servidor Carbonio Zextras/Zimbra", "description": "Aclarar si la soluci\u00f3n debe incluir este servidor o s\u00f3lo garantizar compatibilidad t\u00e9cnica y correcta integraci\u00f3n v\u00eda protocolos est\u00e1ndar.", "answer": "Se requiere que la soluci\u00f3n sea compatible con servidor Carbonio Zextras/Zimbra. 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