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Solicitamos a la Convocante que reconsidere y modifique dicho requerimiento, reduciendo la exigencia a 1 (un) profesional con certificaci\u00f3n CISCO CCNP Enterprise, dado que la exigencia resulta desproporcionada y t\u00e9cnicamente injustificada en funci\u00f3n del alcance real del servicio requerido que es dar soporte sobre tecnolog\u00edas de colaboraci\u00f3n (servidores de telefon\u00eda, Gateway de Voz), no as\u00ed sobre equipos dedicados a networking como Routers, Switches de core, acceso, wifi entre otros. \n\nEste requerimiento de 3 t\u00e9cnicos con certificaci\u00f3n CCNP Enterprise solo puede ser cumplido por una \u00fanica empresa, lo que genera una restricci\u00f3n directa a la libre competencia, excluyendo a potenciales oferentes con amplia trayectoria y experiencia comprobada en soluciones de colaboraci\u00f3n y telefon\u00eda IP, que cuentan con equipos t\u00e9cnicos altamente capacitados para atender el alcance del lote 6. Esta situaci\u00f3n vulnera los principios de igualdad, imparcialidad, razonabilidad y transparencia establecidos en la Ley N\u00b0 7021/2022 sobre Contrataciones P\u00fablicas. \n\nPor lo tanto, instamos a la Convocante a ajustar el requerimiento t\u00e9cnico conforme al alcance real del lote, garantizando as\u00ed un proceso competitivo y transparente.", "answer": "La Convocante mantiene el requerimiento respecto a la cantidad de profesionales certificados establecido en el Pliego de Bases y Condiciones. Esta exigencia se fundamenta en la criticidad de la infraestructura de telefon\u00eda, contact center y gateway de voz, cuya operaci\u00f3n demanda personal altamente calificado para garantizar tanto la gesti\u00f3n de los servicios de voz como su adecuada integraci\u00f3n con la red y con la infraestructura tecnol\u00f3gica existente.\nAsimismo, se destaca que en la actualidad existen en el mercado empresas que cuentan con los perfiles solicitados en las cantidades requeridas, por lo que el requisito no representa una restricci\u00f3n de competencia, sino una medida orientada a asegurar la continuidad, calidad y seguridad del servicio. En consecuencia, se considera indispensable mantener las cantidades y perfiles solicitados, en concordancia con las exigencias de una infraestructura cr\u00edtica y con los principios de idoneidad\n", "dateAnswered": "2025-10-07T08:30:18-04:00"}, {"id": "a05cb2f61800d5a9696f7d4e635b1580-1", "date": "2025-10-02T20:31:07-04:00", "title": "Consulta \u2013 Lote 5: Renovaci\u00f3n de Licencia y Servicio de Extensi\u00f3n de Garant\u00eda de Contact Center y Software de Virtualizaci\u00f3n", "description": "En relaci\u00f3n con el requisito de capacidad t\u00e9cnica que establece:\n\u201cAl menos 3 (tres) profesionales con certificaci\u00f3n CISCO CCNP Enterprise.\u201d\nRespetuosamente solicitamos aclarar si, adem\u00e1s de la certificaci\u00f3n CCNP Enterprise, podr\u00edan ser consideradas como equivalentes o complementarias las siguientes certificaciones de nivel profesional emitidas por Cisco:\nCCNP Security\nCCNP Collaboration\nCCNP Data Center\nEstas certificaciones, si bien corresponden a diferentes especialidades, acreditan tambi\u00e9n competencias t\u00e9cnicas avanzadas en tecnolog\u00edas Cisco, directamente relacionadas con la gesti\u00f3n de infraestructuras cr\u00edticas, seguridad de redes, comunicaciones unificadas y operaci\u00f3n de datacenters.\nEl objetivo de la consulta es confirmar si dichas certificaciones podr\u00e1n ser aceptadas por la entidad convocante como cumplimiento del requisito de contar con profesionales con certificaci\u00f3n CCNP, ampliando el espectro a niveles de t\u00e9cnicos distintos de Enterprise, dado que todos ellos validan un nivel equivalente de conocimientos avanzados en soluciones Cisco.", "answer": "En relaci\u00f3n con la consulta planteada, la Convocante aclara que, adem\u00e1s de la certificaci\u00f3n Cisco CCNP Enterprise, ser\u00e1n consideradas como equivalentes aquellas certificaciones de nivel CCNP Profesional y/o superior emitidas por Cisco, en sus distintas especialidades, tales como Enterprise, Data Center y/o Collaboration. No obstante, se aclara que el oferente deber\u00e1 igualmente cumplir con la cantidad de profesionales certificados solicitados en el Pliego de Bases y Condiciones, a fin de garantizar la disponibilidad de personal t\u00e9cnico altamente calificado para la atenci\u00f3n integral de la infraestructura cr\u00edtica, de esta forma, se asegura que los oferentes cuenten con equipos t\u00e9cnicos con la idoneidad y capacidades requeridas.", "dateAnswered": "2025-10-07T08:27:04-04:00"}, {"id": "351492ad5639fdee2b7d31e2dd621d44-1", "date": "2025-10-02T16:32:52-04:00", "title": "Certificaciones", "description": "En relaci\u00f3n al LOTE N\u00b0 6: RENOVACION DE GARANTIA DE SERVIDOR DE TELEFONIA, CONTAC CENTER Y GATEWAY DE VOZ, la Convocante requiere, como parte de la Capacidad T\u00e9cnica \u201cAl menos 3 (tres) profesionales con certificaci\u00f3n CISCO CCNP Enterprise.\u201d \n\nSolicitamos a la Convocante respetuosamente se considere a 1 (un) t\u00e9cnico Cisco CCNP Enterprise considerando que el lote N\u00b0 6, en la secci\u00f3n Especificaciones T\u00e9cnicas, como alcance en los \u00edtems, dentro del Lote, no se indica ninguna tarea relacionada a Networking sino a servicios de Voz del Gateway as\u00ed como el soporte a los servidores. Sumado a ellos que el t\u00e9cnico certificado en Cisco CCNP Collaboration est\u00e1 plenamente capacitado para cubrir los requerimientos de tareas t\u00e9cnicas sobre el Gateway de voz y Servido de Telefon\u00eda. De esta forma se asegura que todos los oferentes tengan la oportunidad de competir en igualdad de condiciones, de acuerdo con los principios del art\u00edculo 4 de la Ley N\u00b0 7021/2022.", "answer": "La Convocante mantiene el requerimiento respecto a la cantidad de profesionales certificados establecido en el Pliego de Bases y Condiciones. Esta exigencia se fundamenta en la criticidad de la infraestructura de telefon\u00eda, contact center y gateway de voz, cuya operaci\u00f3n demanda personal altamente calificado para asegurar tanto la gesti\u00f3n de los servicios de voz como su adecuada integraci\u00f3n con la red y la infraestructura existente. En consecuencia, se considera indispensable mantener las cantidades y perfiles solicitados.", "dateAnswered": "2025-10-07T08:25:46-04:00"}, {"id": "7ea26b1c11c0f0ff7fe21d3528ed28e5-1", "date": "2025-10-02T16:42:04-04:00", "title": "Experiencia requerida (correcci\u00f3n)", "description": "En la secci\u00f3n de Experiencia requerida para el Lote N\u00b0 6 solicitan: \u201cLa empresa oferente deber\u00e1 acreditar experiencia de al menos 3 (tres) provisiones y/o servicio de soporte y/o suscripciones de Soluciones de Virtualizaci\u00f3n de Escritorios de la misma marca ofertada, en los \u00faltimos 4 a\u00f1os (2021, 2022, 2023,2024 ), dentro del territorio nacional, avalados por actas y/o cartas de conformidad de los clientes relacionados a la recepci\u00f3n del Sistema instalado.\u201d\n\nPor lo que se observa esto es una copia del requerimiento del Lote N\u00b0 5. Seg\u00fan las Especificaciones t\u00e9cnicas para el Lote N\u00b0 6 no se solicita absolutamente tarea o tareas relacionadas a \u201cSoluciones de Virtualizaci\u00f3n de Escritorios\u201d, ya que el Lote 6 hace referencia servidores de telefon\u00eda que trabajan sobre VMware y Gateway que voz que es una equipo del tipo Router con un Sistema Operativo propio de Cisco.\nSolicitamos a la Convocante eliminar ese requerimiento de la secci\u00f3n de \u201cExperiencia requerida\u201d ya que no hace sentido al alcance del Lote 6.", "answer": "El requerimiento de experiencia para el Lote N\u00b0 6 se fundamenta en lo establecido en las Especificaciones T\u00e9cnicas, donde se solicita que el servidor cuente con VMware vSphere Standard 8 para los sistemas de telefon\u00eda Cisco. Por ello, se exige acreditar experiencia en soluciones de virtualizaci\u00f3n, considerando que la infraestructura es cr\u00edtica y no admite puntos de falla. 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