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Cabe resaltar que no se requiere que el proveedor implemente medidas de seguridad adicionales de car\u00e1cter intrusivo, como escaneos de vulnerabilidad o hardening, salvo que estas est\u00e9n expresamente contempladas en el pliego de bases y condiciones. Se espera que la soluci\u00f3n se integre con herramientas de seguridad existentes (SIEM, antivirus, firewalls) y que se alinee con las pol\u00edticas institucionales vigentes, cuando corresponda.\n\nEl objetivo es fortalecer la capacidad preventiva y reactiva sobre la infraestructura monitoreada, aportando visibilidad y soporte a la gesti\u00f3n de la seguridad institucional de la convocante.\n\n", "dateAnswered": "2025-09-23T15:30:08-04:00"}, {"id": "717b7ec6a79b15c167471cb691441783-1", "date": "2025-09-22T10:57:54-04:00", "title": "Especificaciones T\u00e9cnicas", "description": "En relaci\u00f3n al Pliego de Bases y Condiciones de la Licitaci\u00f3n ID 468051 \u2013 \u201cServicio de Monitoreo de Sistemas Cr\u00edticos de la DGIC (NOC)\u201d, solicitamos aclaraci\u00f3n respecto a la modalidad de prestaci\u00f3n del servicio.\nConsiderando que el pliego establece disponibilidad 24x7x365 y soporte t\u00e9cnico in-situ con tiempo de respuesta no mayor a 2 horas, deseamos consultar si ser\u00eda aceptable la siguiente modalidad:\nAsignaci\u00f3n de un t\u00e9cnico presencial en Asunci\u00f3n, en horario lunes a viernes de 08:00 a 17:00, para el monitoreo diario y atenci\u00f3n inmediata de alertas.\nEl resto del monitoreo (fuera del horario mencionado y durante fines de semana) ser\u00eda realizado de forma remota, desde el centro de monitoreo del proveedor ubicado en territorio nacional (Paraguay), con capacidad de respuesta in-situ en caso de incidentes cr\u00edticos.\nEsta modalidad permitir\u00eda mantener la cobertura continua requerida, optimizando recursos sin comprometer la calidad del servicio ni los tiempos de respuesta.\nAgradecemos su orientaci\u00f3n sobre si esta propuesta ser\u00eda considerada v\u00e1lida dentro del marco del pliego.", "answer": "En atenci\u00f3n a la consulta planteada, corresponde aclarar que el servicio requerido en el Pliego de Bases y Condiciones se enmarca en un modelo de NOC outsourcing remoto, el cual contempla soporte t\u00e9cnico in-situ \u00fanicamente en caso de alertas o incidentes cr\u00edticos. En este sentido, la modalidad de contar con un recurso t\u00e9cnico residente en las instalaciones de la convocante no resulta aplicable, dado que no se dispone de la infraestructura necesaria para albergar a personal t\u00e9cnico en car\u00e1cter presencial. Por lo tanto, y considerando la criticidad de los servicios solicitados, se ratifica que el oferente deber\u00e1 ajustar su propuesta a los requerimientos establecidos en el PBC, los cuales garantizan la continuidad 24x7x365 mediante monitoreo remoto y soporte in-situ bajo las condiciones ya definidas en el pliego.", "dateAnswered": "2025-09-23T15:29:37-04:00"}, {"id": "392decae5928c340fbd4feec9e171246-1", "date": "2025-09-22T10:58:11-04:00", "title": "EETT", "description": "Dado que el pliego establece requerimientos espec\u00edficos en cuanto a la cobertura de servicios cr\u00edticos, integraci\u00f3n con hipervisores, bases de datos, contenedores, y equipos de red, pero no detalla la cantidad estimada de endpoints (servidores f\u00edsicos/virtuales, dispositivos de red, bases de datos, etc.), solicito muy respetuosamente informaci\u00f3n t\u00e9cnica complementaria sobre:\n1.\tCantidad aproximada de endpoints a ser monitoreados (servidores, VMs, equipos de red, bases de datos, etc.).\n2.\tCantidad de bases de datos (MS-SQL, MySQL) que deben ser integradas.\n3.\tCantidad de hipervisores (VMware, Nutanix AHV, Hyper-V) en uso actualmente.\n4.\tCantidad de contenedores Docker/Kubernetes activos en la infraestructura.\n5.\tCantidad de enlaces de red y VPNs que deben ser monitoreados.\nEsta informaci\u00f3n es esencial para prever correctamente las licencias de software as\u00ed como para garantizar el cumplimiento de los requerimientos t\u00e9cnicos establecidos en el pliego.", "answer": "En relaci\u00f3n a la consulta planteada, corresponde se\u00f1alar que la soluci\u00f3n ofertada no deber\u00e1 estar condicionada a la cantidad de licencias, dispositivos, agentes, endpoints o nodos a monitorear. La arquitectura del servicio debe garantizar cobertura integral sobre la totalidad de la infraestructura cr\u00edtica definida por la convocante, independientemente de la evoluci\u00f3n o el crecimiento de los elementos monitoreados durante la vigencia del contrato. Asimismo, el licenciamiento exigido deber\u00e1 ser de car\u00e1cter perpetuo y/o ilimitado, sin caducidad ni dependencia de modelos de suscripci\u00f3n que generen costos recurrentes adicionales durante el plazo del contrato. Este enfoque asegura la continuidad operativa, la escalabilidad del servicio y el cumplimiento efectivo de los requerimientos t\u00e9cnicos establecidos en el Pliego de Bases y Condiciones, evitando restricciones que puedan afectar la prestaci\u00f3n del servicio o el control de costos por parte de la convocante. 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